Software Support Analyst with German or Russian

We are seeking German or Russian speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.

If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.

- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with
applications and resolve problems or issues.
- Diagnose the issue and escalate to programmers in cases of complex application problems
- Facilitate communication between programmers and end users
- Translate customer information into English to communicate with internal colleagues
- Maintain technical knowledge databases and “how to” queries
- Report on local country data on incidents, problems, service requests etc.

- Permanent contract
- Performance bonus
- Meal vouchers
- Language courses
- Multisport card
- Competitive salary
- 5th week of leave
- Option to work from home
- Bike Friendly
- Modern offices in the center of Brno, 2nd largest city of Czech Republic
-I nitial Accommodation - 2 weeks accommodation provided by the company on joining
- Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.

Information technology, computer programming, web portals

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