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Czech-speaking debt collector

Creditstar Czech s.r.o

Place of work
Remote work
Contract type

Information about the position

Job description, responsibilities and duties

We are looking for an analytical, solution-focused person, who is a great communicator in both Czech and English and has previous experience in debt collection or call center/customer care business. Your everyday work will involve debt collection, dealing with customers and external partners as well as reporting on debt progress. You will also be developing the Czech collection processes in accordance with the Group standards whilst collaborating with a variety of internal stakeholders.


* Managing the collection of overdue debts and pre-collection activities;
* Close, professional, and timely collaboration with external legal partners;
* Close cross-functional communication in the organization regarding status updates, issues, prioritizations, changes, and risks;
* Analyzing debt collection process results, proposing improvement ideas, and implementing changes to further develop our existing top-notch processes;
* Preparing and submitting reports to the Management in accordance with the established periodicity;
* Systems you will be working with: Confluence, Jira, Google services, Slack, MS office, Excel, and Power BI.

Employee perks, benefits

* Dynamic and interesting work within a rapidly growing international company;
* Diverse international team;
* Supportive environment facilitating growth and achievement;
* Regular company parties and events;
* Competitive remuneration package;
* Supportive environment where hands-on approach is highly appreciated.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Confluence Atlassian - Skillful
Jira - Skillful
Google Services - Skillful
Microsoft Power Bi - Skillful
Microsoft Office 365 - Skillful

Personality requirements and skills

*Fluency in Czech and English (written and spoken alike);
* Besides having 3+ years of experience in debt collection or call center/customer care business oriented towards European markets, then this is something you are truly passionate about;
* Excellent user-level knowledge of supporting IT systems and communication technologies;
* A team player with strong communication skills;
* Excellent analytical and problem-solving skills;
* Self-motivation and willingness to take responsibility;
* Result-oriented and innovative mindset.


Brief description of the company

Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.

At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. For more information on the group, please visit www.creditstar.com.

Our vision is to build and deliver digital banking products of the future. If you want to be part of this, then here is your chance.

Number of employees

100-149 employees

Company address

Creditstar Czech s.r.o
Pobřežní 249/46, Karlín
186 00 Praha


Kontaktní osoba: Paweł Kaczyński
E-mail: poslat životopis
ID: 4153405  Datum zveřejnění: 2.9.2021