Contact Center Operator Slovakian

Crome Communication Kft.

Place of work
Budapest, Máriássy u. 7, 1095 Hungary
Contract type
full-time
Start date
2019.10.01.

Information about the position

Job description, responsibilities and duties

You will be a member of a small however cooperative team which serves the clients of BMW Group Czech Republic. Your duties will include dealing with the incoming email and phone requests and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.
Furthermore you’re going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)

Handling incoming questions and requests via phone, email and chat
- recording and administration
- gathering further information from the BMW dealer network and competent departments and experts of BMW Group Czech Republic
- preparing and submitting replies

Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls

Salary information

Please send us your salary expectations.

Employee perks, benefits

- You will be a member of a small cohesive team supported by a Trainer and a Supervisor
- Competitive salary
- Stable, reliable, constantly evolving business background
- Calm atmosphere

Information about the selection process

Please send us your CV and salary expectations via email.
We will have 2 interviews
- Personal (or Skype if you are not in Budapest) interview
- Phone interview for testing language skills

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

Personality requirements and skills

- Be a Slovakian native speaker
- Advanced English language skills
- At least upper secondary education
- Contact Center experience
- Precision, independence and reliability are advantages
- Have good Computer and MS Office skills

Advertiser

Brief description of the company

https://cromecommunication.hu/en/our-team

Number of employees

25-49 employees

Company address

Crome Communication Kft.
Bartók Béla út 23.
H-1114 Budapest
Hungary
https://cromecommunication.hu
ID: 3712792   Datum zveřejnění: 3.9.2019   Základní složka mzdy (brutto) a další odměny:   Please send us your salary expectations.