Czech speaking contact center operator

You will be a member of a small but highly professional team that serves the clients of BMW Group Czech Republic.
Your duties will include dealing with the incoming email and phone requests. You will also have some administrative and data management tasks.
You are also going to take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales nor cold calls!)
Handling incoming questions and requests via phone, email and chat
• recording and administration
• gathering further information from the BMW dealer network and competent departments and experts of BMW Slovakia
• preparing and submitting replies
Making outgoing customer service calls, such as
• Data clarification, customer satisfaction and event-related calls
• Lead Request handling and Follow-up calls

• You will be a member of a small cohesive team supported by a Trainer and a Supervisor
• Attractive salary
• Annual performance bonus
• Thorough training
• Stable, reliable, constantly evolving business background
• Calm atmosphere, modern office environment with catering facilities.
• Taking part in BMW live events and product demonstrations