Supplier Support with Czech and English

CXG Ltd

Place of work
Bulgaria
Contract type
full-time
Start date
01.09.2018

Information about the position

Job description, responsibilities and duties

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

Employee perks, benefits

• Opportunity to practice and further improve your foreign lan-guage skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings in an international atmosphere;
• Young and enthusiastic team

Information about the selection process

Recruitment process consists of two parts : 1) short conversation in English on the Phone; 2) Meeting (personal or on Skype) with Department's manager and Recruitment representative.

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!
Only short-listed candidates will be contacted

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and Czech - Advanced (C1)

Other knowledge

Microsoft Outlook - basic

Personality requirements and skills

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Fluency in Czech.
• Customer service orientation;
• Excellent communication skills;
• Good telephone manner;
• General understanding of Internet services such as email, FTP, etc.;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

Advertiser

Brief description of the company

We are committed to providing an exemplary service and believe outsourcing is driven by quality, not cost. We know one size doesn't fit all. Our integrated BPO model can be tailored to make a difference to any business process and unit.
A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for a talented, highly motivated team player with a passion for customer service, to join the Implementation Team.

Number of employees

100-149 employees

Company address

CXG Ltd
"Professor - Doctor Peter Dertliev" Street, № 25
1324 Sofia
Bulgaria

Contact

Contact person: Masters Degree in Human Resour Ivan Stoyanov
Tel.: +359 2 8 100 176 / 177 / 178
E-mail: send CV
ID: 3456218   Datum zveřejnění: 8.8.2018