Customer support & onboarding - Small Team, Big Impact at a Stable Tech Firm

We are seeking a self-driven and friendly individual to join our remote team as a Customer Support & Onboarding Specialist. Your key responsibilities will involve working closely with our clients, resolving their concerns and ensuring happy relationships. Excellent problem-solving skills, fluency in English communication and the capacity to work remotely are a must for this role.


In this role, you will:
- Communicate and provide support to our customers via online chat, phone calls and email on daily basis.
- Troubleshoot software issues and collaborate with our product team and engineers to understand, prioritise and implement customer feedback.
- Act as a Datamolino product expert, communicate the value of Datamolino to customers and business prospects.
- Lead the product trainings and webinars for existing customers and prospects.
- Participate in the improvement of our helpdesk articles and internal documentation.
- Guide our users through the onboarding process to ensure a positive experience.


Language requirements:
- English level C1 or higher is a must
- Slovak not required

In Datamolino, you can enjoy a great working atmosphere, benefit from remote work and acquire and master new skills (from communication to technical skills) as we run our own web application.

You work in the English language (dominant) so you stay on top of your language game.

All the other benefits of working in a small friendly team rather than a large corporation.

In Bratislava, there is possibility to work from our office in Sky Park Office / The Spot.

Looking forward to hearing from you!