Process Manager with German Language

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

-Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
-Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
-Governance of the process management within the unit or company. Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

-Active participation on the Service Meeting and taking jobs which result from the Service Meeting .
-Responsible for the agreement on the changes of business parameters like support times of the Applications, DR Level, Incident closing times and similar with the AM (application management) and the business side.
-Evaluation and analyzing of application risks and support by creation and tracking of countermeasures with regards on the Application Risk Management.
-Making the Risk-Interviews with Application Managers.
-Creation of Risk Reports for the IT GL (Deutsche Telekom IT management board) and the TSO Management Team.
-Participation in CAB (change advisory board) and preparation for that.

Wage (gross)

Minimum salary is 875 € + variable part + other financial benefits.The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

-cafeteria - individual benefit,
-trainings and development opportunities,
-discounts at various providers in Košice,
-possibility of Home office,
-pension savings contribution,
-Meal vouchers contribution,
-extra vacation days,
-young and enthusiastic working environment,
-diversity program,
-health weeks,
-sport activities,
-weekend events,
-work life coaching,
-doctors at workplace,
-credit card,
-metro card,
-referral bonus /financial/,
-rotations possibilities,

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

Experience in IT Services( Information technology) /application operation minimum 1 year
Detailed overview of ICT(information and communication technology) industry environment
Steering of projects in project management for complex and multi-national projects
Deep knowledge of quality management methodologies (e.g. KPI- Key erformane indicator, reporting, Management systems, Excellence programs, Quality tools)
Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
Risk Management and ITIL ( Information technology infrastructure library) Know-How
Microsoft Excel, Powerpoint and Outlook - advanced

-Communication skills
-Analytical skills
-Pro-activity and pro-customer orientation
-Ability to work as an individual also as a part of the team


Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
ID: 3260839  Datum zveřejnění: 15.7.2019  Základní složka mzdy (brutto) a další odměny: Minimum salary is 875 € + variable part + other financial benefits.The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.