Operation Manager for FCI team

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

FCI - Future Cloud Infrastructure team

Interface between service chain operation manager (SC OPM)/ serice delivery manager (SDM)/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

Accountabilities
- Responsible for part of service chain, cross Department level (technical layer).
- Responsible for key performance indicators (KPIs) and Service Level Agreement (SLAs) / Operation Level Agreement (OLAs) of the related services.
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
- Identify, formulate and implement the improvement of processes and policies to maximize operational output.
- Support SC OPM in planning the requirement for resourcing at both Department and Team level.
- Operational interface between the production and SC OPM.
- Support SC OPM in explanation of production options for SDM.
- Responsible for the default reporting ordered by the SC OPM.
- Monitor, manage and improve the efficiency of provided services.

Wage (gross)

1 000 EUR/monthMinimum base salary is 1000 eur brutto + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
-sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
- 2+ years of work experience,
- managerial experiences recommended,
- effective communication,
- presentation skills,
- negotiations Skills - negotiates in a fair manner and achieves sustainable results,
- technical overview,
- network overview - advantage,
- proactive approach,
- ability to work in team,
- willingness to change, flexibility,
- customer, value, result and performance orientation.

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
ID: 3431326  Datum zveřejnění: 7.4.2020  Spodní hranice mzdy (brutto): 1 000 EUR/month