Process Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

Are Communication and multitasking your strengths?
Are you able to put yourself into customer shoes?
Are you are interested in a One-of-a-kind role with an international scope?

… simply follow the link below, and apply for our Process manager position.

This role in our delivery unit lets you build your organizational & technological overview, develop your personal network, increase visibility, and live a dynamic scope with development possibilities in a self-paced and self-managed way.

Reasons to apply:

1. One—of-a-kind key role within organization
2. International scope
3. Regular interaction with overarching level
4. Self-paced & self-managed assignment
5. Builds organizational & technological overview, personal network and visibility
6. Dynamic job scope with development possibilities

General description:
- Performs tasks related to audit management within the Private Cloud & Platform Services.
- Coordinates and controls audits according to valid standards in order to increase the quality of executed audits in order to safeguard customer satisfaction.
- Supports procedure design towards increased efficiency and added value of audit management within the organization.
- Organizes and manages activities related to risk & compliance management group on a regular basis.
- Provides active support in training and development activities for other colleagues.
- Identifies gaps and deviations in existing processes/instructions and actively defines and tracks improvement implementations.
- Governance of the audit management process within the unit.
- Provides consultancy within audit management agenda.

- Manage teleconferences with all required participants to coordinate actions to be taken.
- Manage continual service improvement to increase customer satisfaction.
- Leading in building up respective process communities to increase awareness to expected levels.
- Manage the interface between process and operational topics to ensure proper communication.
- Coaching and consultancy of respective processes to share knowledge.
- Documentation management (create; summarize; assess & feedback)

Wage (gross)

875 EUR/monthMinimum 875 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

Other benefits
- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program, 
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/ rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- university degree,
- experience in IT Services minimum 2 years,
- overview of ICT process environment,
- organizational overview,
- project management skills,
- knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools),
- overview of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage),
- proven ITIL knowledge on Foundation level.

English: B2
German: advantage

- communication,
- multitasking,
- effective time management,
- result orientation,
- flexibility,
- responsibility,
- analytical skills,
- pro-activity and pro-customer orientation,
- ability to work as an individual also as a part of the team.


Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
ID: 3725464  Datum zveřejnění: 26.7.2019  Základní složka mzdy (brutto) a další odměny: 875 EUR/monthMinimum 875 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.