Application Administrator for Processes & Tools

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

• Check and solve issues (incident tickets, change management tickets, problem tickets, and delivery orders) in order to maintain service to customers according to given quality index (KPIs and internal processes as INM, CHM, PRM, DOM) on 2nd level environment.
• Operate and implement HP (MicroFocus) Automation toolset ( HP-OO/-CSA/-SA//-DMA/-AI) according to Guidelines, Working Instructions and Procedures set by Application Management
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Communication with colleagues from international environment inside and outside the company.
• Independent solving and troubleshooting of incidents and errors within defined expertise.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Wage (gross)

815 EUR/monthMinimum monthly salary is 815 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Expected date of completion of the selection process

31 December 2020 (there are still 144 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Advanced knowledge of ICT environment
• At least basic knowledge of Linux OS
• General knowledge of MS Windows Server OS
• Experience with Oracle DB
• Experience with HP OO, HP CSA, HP SA, HP DMA is a big advantage
• Overview of the ITIL processes
• German advantage

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
ID: 3923011  Datum zveřejnění: 9.7.2020  Spodní hranice mzdy (brutto): 815 EUR/month