Process Manager - Billing/Procurement process designer

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to
increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process
management. Designs the processes, plans regular reviews and looks for improvements. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit. Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

• Design and improve billing and procurement E2E process
• Prepare and present HLD and LLD of the processes
• Challenge the quality of production process to ensure Zero Outage targets
• Manage teleconferences with all required participants to coordinate actions to be taken related to process topics
• Manage continual service improvement to increase customer satisfaction
• Managing of process related projects to ensure Continuous Improvement on TSI Level
• Leading and building up respective process communities to increase awareness to expected levels
• Manage the alignment between process and operational topics to ensure proper communication
• Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Coaching and consultancy of respective processes to share knowledge

Wage (gross)

971 EUR/monthMinimum monthly salary is 971 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Office - advanced
Service now - advanced

Number of years of experience


Personality requirements and skills

Soft skills
• Efective communication skills- Advanced
• Analytical thinking- Advanced
• Presentation skills- Advanced
• Organisational skills- Advanced
• Flexibility- Intermediate
• Stress resistance- Intermediate

Other skills
• Ability to work autonomously
• Project Management- Basic
• Creativity
• Proactivity
• Attention to detail
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment
• Using logic and reasoning to identify solutions to problems
• Ability to present result of your work to wider audience
• Total independent approach in solving different tasks
• Responsibility for taking own decision
• German is advantage


Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice


Kontaktní osoba: Ing. Simona Vranovská
E-mail: poslat životopis
ID: 3937058  Datum zveřejnění: 29.12.2020  Spodní hranice mzdy (brutto): 971 EUR/month