Service Chain Operation Manager (with german language)

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

• Accountabilities
• Responsible for service chains of a specific business service / application cross Unit level.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Plan the requirement for resourcing based on account needs
• Steer the (Technical Layer) Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Wage (gross)

1 100 EUR/monthMinimum base salary 1100 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Expected date of completion of the selection process

31 December 2020 (there are still 144 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Number of years of experience

Work experience (EG3) or vocational training with several years of work experience
4

Personality requirements and skills

• Managerial experiences recommended
• Effective communication
• Presentation skills
• Negotiations Skills - negotiates in a fair manner and achieves sustainable results
• Financial overview
• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Contact person: Ing. Lucia Gbúrová
E-mail: send CV
ID: 3938020  Datum zveřejnění: 15.7.2020  Spodní hranice mzdy (brutto): 1 100 EUR/month