Junior Application Administrator

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality Key performance indicators (KPI’s).

Accountabilities
Generic accountabilities:
•Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
•Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
•Plans, controls and is responsible for complete application-based request fulfillment
•Support and consult Service Delivery Management
•Coordinates incident, problem, change, escalation management and operational documentation
•Coordinates customer-driven and / or technical changes during service lifecycle
•Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
•Functional steers whole service chain for small to medium applications/services
•Independently executes standard tickets to provide service according to KPIs.
•Support Junior Administrators to spread knowledge level in the team and develop their skills.
•Responsibility for service asset- and configuration management
•Support project and other deliverables in order to fulfil KPIs and management requests
•Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Wage (gross)

815 EUR/monthSalary minimum 815 € brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
-Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Expected date of completion of the selection process

31 December 2020 (there are still 95 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Number of years of experience

information technologies
1

Personality requirements and skills

•Preferable Technical High school degree
•Technical overview in Operating System (OS), Network, Storage, Back up, Databases, Middleware, Scripting
•Basic project management overview
•ITIL knowledge
•Teamwork
•Communication skills

Advertiser

Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Contact person: Mgr. Jana Ficeková
E-mail: send CV
ID: 3943542  Datum zveřejnění: 22.9.2020  Spodní hranice mzdy (brutto): 815 EUR/month