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Junior Application Administrator _24/7
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality Key performance indicators (KPI’s).
Accountabilities
Generic accountabilities:
•Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
•Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
•Plans, controls and is responsible for complete application-based request fulfillment
•Support and consult Service Delivery Management
•Coordinates incident, problem, change, escalation management and operational documentation
•Coordinates customer-driven and / or technical changes during service lifecycle
•Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
•Functional steers whole service chain for small to medium applications/services
•Independently executes standard tickets to provide service according to KPIs.
•Support Junior Administrators to spread knowledge level in the team and develop their skills.
•Responsibility for service asset- and configuration management
•Support project and other deliverables in order to fulfil KPIs and management requests
•Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Accountabilities
Generic accountabilities:
•Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
•Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
•Plans, controls and is responsible for complete application-based request fulfillment
•Support and consult Service Delivery Management
•Coordinates incident, problem, change, escalation management and operational documentation
•Coordinates customer-driven and / or technical changes during service lifecycle
•Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
•Functional steers whole service chain for small to medium applications/services
•Independently executes standard tickets to provide service according to KPIs.
•Support Junior Administrators to spread knowledge level in the team and develop their skills.
•Responsibility for service asset- and configuration management
•Support project and other deliverables in order to fulfil KPIs and management requests
•Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Wage (gross)
855 EUR/monthSalary minimum 855 € brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Employee perks, benefits
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Number of years of experience
information technologies
1
1
Personality requirements and skills
•Preferable Technical High school degree
•Technical overview in Operating System (OS), Network, Storage, Back up, Databases, Middleware, Scripting
•Basic project management overview
•ITIL knowledge
•Teamwork
•Communication skills
•Technical overview in Operating System (OS), Network, Storage, Back up, Databases, Middleware, Scripting
•Basic project management overview
•ITIL knowledge
•Teamwork
•Communication skills
Advertiser
Brief description of the company
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Number of employees
1000 and more employees
Company address
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
ID: 3943542
Datum zveřejnění: 23.2.2021
2021-02-23
Lokalita: Košice Pozice: Database Administrator, ICT Specialist, Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 855 EUR/month