Process Manager - License Management

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
plný úvazek
Start date

Information about the position

Job description, responsibilities and duties

• Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
• Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues.
• Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit or company. Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

• Generates analyses and follows up on the compliance status of his organizational unit. He has to fulfill the central and local standards.
• Is responsible for the completeness, accuracy and quality of the compliance checks.
• To check and challenge the data quality
• Responsibility for the functional design of the license management within the unit
• Control of ad hoc measures such as audits, etc. in the unit.
• Control of the implementation of operating processes or process steps of the LM process.
• Derives and implements measures in case of being under- /over-licensed and for pooling.
• Demand planning for his organizational unit.
• Manages and stores the license certificates. He must be able to create a list of the managed license inventory regularly which is uploaded to SmartTrack as commercial data.
• Administration of license certificates directly in the license management system (Smart Track), e. g. in case of organizational changes or usage updates.
• Administration and maintenance of archiving system for license certificates.
• Management of license keys and, when required, license data volumes (disks).
• Support + monitoring of the procurement process.
• Upload of electronic license certificates in SmartTrack.
• Proof of available licenses on demand.
• Manage teleconferences/meetings with all required participants to coordinate actions to be taken.
• Leading in building up respective process communities to increase awareness to expected levels.
• Managing of quality related projects to ensure continuous improvement up to TSI Level.
• Manage the interface between quality and operational topics to ensure proper communication.
• Manage quality initiatives to increase customer satisfaction.
• Coaching and consultancy of respective processes to share knowledge.

Menagement scope
• across organization unit

Wage (gross)

930 EUR/monthMinimum monthly salary is 930 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Expected date of completion of the selection process

31 December 2020 (there are still 62 more days)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1) a German - Intermediate (B1)

Personality requirements and skills

• Experience in IT Services minimum 2 years
• Detailed overview of ICT industry environment
• Steering of projects in project management for complex and multi-national projects
• Deep knowledge of process management methodologies (e.g. KPI reporting, Management systems, Excellence programs, License management tools)
• Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
• General overview about ITIL processes
• Certification from quality area (e.g. Lean, Six Sigma, License metrics and tools, ..)
• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice


Kontaktní osoba: Ing. Simona Vranovská
E-mail: poslat životopis
ID: 3953751  Datum zveřejnění: 13.10.2020  Spodní hranice mzdy (brutto): 930 EUR/month