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ICT Administrator II for SAN team
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.
Key accountabilities
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.
Key accountabilities
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation
Wage (gross)
855 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855 EUR/brutto.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Experience in the position/sector
ICT Application Operation & Management
Number of years of experience
1
Personality requirements and skills
IT Technical skills:
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic
Other criteria or requirements:
• Related platform knowledge
• Overview of the ITIL processes
Possible specialisation (optional for recruitment reasons):
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise
Languages:
• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic
Other criteria or requirements:
• Related platform knowledge
• Overview of the ITIL processes
Possible specialisation (optional for recruitment reasons):
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise
Languages:
• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)
Advertiser
Number of employees
1000 and more employees
ID: 3961757
Datum zveřejnění: 14.9.2021
2021-09-14
lokalita: Košice Pozice: Database Administrator, IT Network Administrator, IT System Administrator, Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 855 EUR/month