ICT Administrator II for SAN team

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.

Key accountabilities
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Wage (gross)

855 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855 EUR/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Number of years of experience

ICT Application Operation & Management
1

Personality requirements and skills

IT Technical skills:
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate

Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic

Other criteria or requirements:
• Related platform knowledge
• Overview of the ITIL processes

Possible specialisation (optional for recruitment reasons):
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise

Languages:
• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)

Advertiser

Number of employees

1000 and more employees
ID: 3961757  Datum zveřejnění: 14.9.2021  Spodní hranice mzdy (brutto): 855 EUR/month