Junior Service Delivery Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
plný úvazek
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance.

Accountabilities

Service Ensurance pillar:
• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :
1. SPOC between customer and operation/production
2. order entry gate for the customer
3. direct interface to customer in relation to order management process
Global Customer Order Desk:
• accountable for tracking and tracing of orders o proposing and implementing process improvements
• closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning o identifying potential risks / blocking points of implementation and delays of order
• managing migrations calls and escalations
• troubleshooting delivery of orders in project management phase o providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
• accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase
• Order management
• Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.
Financial Performance and Billing
• Financial Performance & Billing is responsible for all financial regards.
• Specifically the commercial management topics:
• Steering the financial planning.
• Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements
• Generating the invoice supplements

Wage (gross)

930 EUR/monthMinimum base salary 930 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
• ICT Delivery Service Management- 2 years

Certification
• ITIL V3 Foundation, SeM Basic

IT Technical Skills
• General IT overview- Advanced
• TSI portfolio knowledge- Advanced
• MS Office- Intermediate

Soft skills
• Customer orientation- Advanced
• Excellent leadership- Intermediate
• Communication skills- Advanced
• Negotiation skills - Intermediate
• Time management - Advanced
• Problem solving ability- Advanced
• Result orientation - Advanced
• Presentation skills- Intermediate

Finance skills
• Finance and billing- Intermediate

Other requirements
• German - advantage
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Analytical thinking
• Exhibiting tact and diplomacy
• Experience of post-sales support - advantage
• Cost control and budget planning

Advertiser

Brief description of the company


Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktní osoba: Ing. Simona Vranovská
E-mail: poslat životopis
ID: 3971384  Datum zveřejnění: 19.10.2020  Spodní hranice mzdy (brutto): 930 EUR/month