Process Specialist 24/7

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Be a part of the Red Phone, highest single point of contact in solving the most critical incidents within TSI. Main goal is to reduce business impact and
service restriction time of company´s customers by supporting the incident resolution with the highest attention. When an incident occurs the entire
organization has to act as quickly as possible to resolve the issue and bring the customers service back up and running. Communicates via email/phone
with the managers all over the world. Ensuring that the right people are on the call on time. Performs tasks related to the Incident management
processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer
satisfaction. Designs and produces internal and external reports related to process management.

• Organize/participate on teleconferences/meetings with all required participants (making notes, document steps taken during the calls, calling necessary participants for joining)
• Coordinate continual service improvement to increase customer satisfaction (INM processes are dynamic)
• Responsible partially for the creation of all eCrIDs– the highest notification for management in TSI
• Handling the documentation during Major incident and addressing it to the right people
• Cooperating/communicating with Yellow Phone regarding possible handover of the incidents
• Involvement of the suppliers/vendors to ongoing incidents
• Active participation in building up respective process communities to increase awareness to expected levels
• Active participation in process related projects to ensure continuous improvement up to TSI Level
• Execute (Implement) the interface between process and operational topics to ensure proper communication
• Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
• Knowledge sharing of respective processes to raise general awareness about processes

Wage (gross)

815 EUR/monthMinimum salary is 815€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit.
• Trainings and development opportunities.
• Discounts at various providers in Košice.
• Possibility of Home office.
• Pension savings contribution.
• Meal vouchers contribution.
• Teambuildings.
• Extra vacation days.
• Young and enthusiastic working environment.
• Diversity Program.
• Health Weeks.
• Sport Activities.
• Weekend Events.
• Work life Coaching.
• Doctors at workplace.
• Credit card. Metro card.
• Referral bonus /financial/.
• Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

• Overall overview of ICT industry environment.

• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• German is advantage


Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
ID: 3994532  Datum zveřejnění: 2.11.2020  Spodní hranice mzdy (brutto): 815 EUR/month