Jak Vám poradíme?

ICT Administrator III

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
• Independently check, execute ,solve (where appropriate), and creates tickets (problem ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
• 2nd and 3rd level environment.

Key accountabilities
• Responsible for installing, configuring and supporting WAN/LAN/Wireless solutions.
• Technologies: TCP/IP, STP, VLAN, QOS, HSRP/VRRP, Wireless basics, Routing basics... - knowledge related to Networking field
• Vendors: Cisco(switches ,AP's), Juniper(switches), Aerohive (AP's)
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers' environment.
• Conformity with the internal work instruction and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Act as technical lead, solves and coordinates activities across related technologies.
• Single Point of Contract for at least one customer or technology within supported service.
• Manage transition and transformovations as well as daily operations in a role of Platform SDM.
• Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance and an efficient end-user support.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/process/reporting to support daily operation.
• Create and maintain documentation.
• Create, change and delete user accounts.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

• 2 years within the field - optional

Other skills:
• Detailed knowledge of ICT environment
• Valid certification in given technology
• Overview of the ITIL processes

• English - Upper intermediate (B2)
• German - Advantage


Number of employees

1000 and more employees


Contact person: Ing. Simona Vranovská
E-mail: send CV
ID: 3995294  Datum zveřejnění: 16.11.2021  Spodní hranice mzdy (brutto): 1 000 EUR/month