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Senior Lead Incident Manager with German language

Deutsche Telekom IT Solutions Slovakia

Place of work
Remote work
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Manages, steers and coordinates contributing activities in resolution of CBI High incidents.
Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure incidents are resolved within time.

Accountabilities
•To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents.
•To open and lead technical conference calls.
•To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved.
•To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution.
•Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets.
•Lead incident resolution whilst ensuring that KPIs and SLA are achieved.

Wage (gross)

From 1 295 EUR/monthMinimum monthly salary is 1 295 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Number of years of experience

Process- Organisation- and Quality Management
2

Personality requirements and skills

Soft skills
• Strong Communication skills - Advanced
• Analytical thinking - Advanced
• Presentation skills - Advanced
• Organisational skills - Advanced
• Flexibility - Advanced
• Stress resistance - Advanced

Others
• Understanding of business environment and IT, processes, organization
• Customer oriented, initiative and enthusiastic
• Results oriented, persevering, able to complete task on time under pressure
• Works on assigned tasks independently
• Intercultural experience (advantage)
• Ability to work autonomously

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
ID: 4006707  Datum zveřejnění: 20.9.2021  Spodní hranice mzdy (brutto): 1 295 EUR/month