Process Specialist_Leitstand 24/7
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
The main task is to actively monitor 24x7 IT Process Chain dashboards, to evaluate possible customer business impact of incidents, identify the technical area of impact and involve responsible technicians to solve the incidents. Communicate with the respective business areas of Deutsche Telekom and get to know the Telekom business environment from an IT perspective.
To successfully perform the tasks you will organize and facilitate technical teleconferences, attend meetings and inform the management about incidents. High communication skills in German are a must.
Other responsibilities:
• Active review of working instructions
• Communication with high management
• Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
• Update the Logbook, collect information about changes
• Initiate trainings or lessons learnt, if necessary
Accountabilities
• knowledge of business processes OF Telekom Germany GmbH
• Basic knowledge about the applications and interfaces between them in the Telekom IT
• Ability to work with Service Manager 9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
• Ability to work with monitoring tools in use
To successfully perform the tasks you will organize and facilitate technical teleconferences, attend meetings and inform the management about incidents. High communication skills in German are a must.
Other responsibilities:
• Active review of working instructions
• Communication with high management
• Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
• Update the Logbook, collect information about changes
• Initiate trainings or lessons learnt, if necessary
Accountabilities
• knowledge of business processes OF Telekom Germany GmbH
• Basic knowledge about the applications and interfaces between them in the Telekom IT
• Ability to work with Service Manager 9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
• Ability to work with monitoring tools in use
Wage (gross)
855 EUR/monthMinimum 855€ brutto+ variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Employee perks, benefits
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Intermediate (B1) and German - Upper intermediate (B2)
Personality requirements and skills
•Overall overview of ICT industry environment
•Communication skills
•Flexibility
•Responsibility
•Analytical skills
•Pro-activity and pro-customer orientation
•Electro-technical overview advantage
•Communication skills
•Flexibility
•Responsibility
•Analytical skills
•Pro-activity and pro-customer orientation
•Electro-technical overview advantage
Advertiser
Brief description of the company
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Number of employees
1000 and more employees
Company address
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
Contact
ID: 4012351
Datum zveřejnění: 13.1.2021
2021-01-13
Lokalita: Košice Pozice: IT Analyst Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 855 EUR/month