Process Specialist - Lead Incident Management Service

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date
Wage (gross)
878 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 878/brutto.

Information about the position

Job description, responsibilities and duties

Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Process Specialist works as part of the LIM Service sub-team which provides 24/7 assistance to the Telekom IT Incident Management process. The process specialist provides vital assistance to Lead Incident Managers in Slovakia and Germany during high priority Major Incidents. He/she also coordinates with other departments and continuously improves processes according to valid standards in order to increase customer satisfaction and the efficiency of the service provided.

• Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken.
• Active assistance on conference calls during the Major Incident procedure.
• Coordinate continuous improvement in working processes to increase customer satisfaction.
• Perform and quality check handover of tasks to other entities such as Problem Management teams.
• Participation in process related projects to ensure continuous improvement up to DT IT &Telecommunications standards.
• Provide an interface between process and operational topics to ensure proper communication between different teams.
• Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Personality requirements and skills

• Overall overview of ICT industry environment an advantage
• Experience with MS Excel
• Experience of IT operations across at least 1area (e.g. application operation, system operation, infrastructure, network, storage, desktop) an advantage
• ITIL / Process knowledge an advantage
• Excellent communication skills
• Willingness to work on a 24/7 shift plan
• Team player, flexible, responsible and pro-active
• Customer orientated
• Analytical skills
• Stress resistant


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees
ID: 4028565  Datum zveřejnění: 21.12.2021  Spodní hranice mzdy (brutto): 878 EUR/month