Lead Incident Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Accountabilities:
• Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records).
• Control correct assignment of Incidents.
• Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
• Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue.
• Clarify all responsibilities being unclear.
• Schedule the Incident
• Classify and prioritize the Incident.
• Make a diagnosis of the Incident.
• Coordinate solving of the Incident and closing of the Incident.
• Initiate the Major Incident Process on suspicion of a Major Incident.
• Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved.
• German - advantage

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.

Employee perks, benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Benefit from Metro
  • Diners credit card.

For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Experience in the position/sector

Process, Organization and Quality Management

Number of years of experience

2

Personality requirements and skills

• Understanding of business environment and IT, processes, organization
• Customer oriented, initiative and enthusiastic
• Results oriented, persevering, able to complete task on time under pressure
• Works on assigned tasks independently

Soft skills
• Communication skills - Intermediate
• Analytical thinking Intermediate - Intermediate
• Presentation skills - Intermediate
• Organizational skills- Intermediate
• Flexibility - Intermediate
• Stress resistance- Intermediate
• Ability to work autonomously

Advertiser

Number of employees

1000 and more employees

Contact

Contact person: Mgr. Barbora Iškyová
E-mail: send CV
ID: 4037363  Datum zveřejnění: 21.6.2022  Spodní hranice mzdy (brutto): 1 000 EUR/month