ICT Engineer (MSSQL)

• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Identify weaknesses in used processes and eliminate them following industry and internal standards.

Accountabilities
• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance (any deviations between the two should be understood and proactively remediated, with vendors if necessary).
• Create and maintain technical documentation to support IT service.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment.