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SAP Service Delivery Manager - Finance

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Wage (gross)
1 100 - 1 600 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100€/brutto.

Information about the position

Job description, responsibilities and duties

Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

Accountabilities
• Manage optimal contract fulfillment for both the client and the company for the duration of the contract
• Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
• Procure services for the client at optimal price and quality
• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
• Observe and adjust the budgets and cost reduction
• Procure services in compliance with the deadlines and the expected service levels
• Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
• Handle customer complaints and escalations within the framework of the complaint management process
• Process claim management towards customer
• Manage continuous improvement of delivered services
• Manage and evaluate changes in dynamic documents in compliance with document management
• Develop and drive innovation within the customer base.
• Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

Information technologies

Language skills

English - Advanced (C1)

Personality requirements and skills

• ITIL V3 Foundation, SeM Advanced
• Minimum 3 years of experience in ICT Delivery Service Management
• Finance and billing- Advanced
• General IT overview- Advanced
• Process knowledge- Advanced
• TSI portfolio knowledge- Advanced
• MS Office- Advanced
• ITIL v3/v4 knowledge - Advanced
• Excellent Customer interface
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Experience of post-sales support - advantage
• Cost control and budget planning

Soft skills
• Customer orientation- Expert
• Excellent leadership- Advanced
• Communication skills- Expert
• Negotiation skills- Advanced
• Time management- Expert
• Problem solving ability- Expert
• Result orientation- Expert
• Presentation skills- Advanced
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Excellent motivator with ability to achieve results
• Able to resolve issues independently
• Analytical and problem solving attributes
• Exhibiting tact and diplomacy

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees
ID: 4050178  Datum zveřejnění: 10.10.2022  Spodní hranice mzdy (brutto): 1 100 EUR/month