Senior Application Administrator

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Senior Application administrator responsible for high quality end to end service operation based on application level.

Key accountabilities
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units.
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consulting of Service Delivery Management.
• Responsibility for incident, problem, change, escalation management and operational documentation.
• Responsibility of customer-driven and/or technical changes during service lifecycle.
• Responsibility for change approval in face of all Change Advisory Boards.
• Functional steering of whole service chain from medium to complex applications/services.
• Independently executes complex tickets to provide service according to KPIs.
• Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
• Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
• Accountable for service asset- and configuration management.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product/technology changes.
• Responsibility for technical, maintaining and operational concepts.
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

Experience:
• Similar position - 5 years minimum

IT Technical skills:
• Core platform knowledge - Expert
• Related platform knowledge - Intermediate

Soft skills:
• Analytical thinking - Expert
• Training and mentoring - Expert
• Communication - Advanced
• Team cooperation - Advanced
• Negotiation skills - Advanced
• Presentation skills - Intermediate
• Financial literacy in respective business area - Basic

Other skills, criteria or requirements:
• Project management - Basic
• Technical overview in OS
• Network, Storage, Back up, Databases, Middleware, Scripting
• ITIL knowledge
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise

Languages:
• English - Upper intermediate (B2)
• German (Advantage) - Upper intermediate (B2)

Advertiser

Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktní osoba: Ing. Simona Vranovská
E-mail: poslat životopis
ID: 4096267  Datum zveřejnění: 4.6.2021  Spodní hranice mzdy (brutto): 1 000 EUR/month