ICT Administrator II
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
General description
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).
Key accountabilities
• 24/7 Monitoring of Customer environment.
• Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
• Monitoring of smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Daily email/phone communication with Customer and external colleague’s/ support groups.
• Fulfilment of specified Customer requests.
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).
Key accountabilities
• 24/7 Monitoring of Customer environment.
• Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
• Monitoring of smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Daily email/phone communication with Customer and external colleague’s/ support groups.
• Fulfilment of specified Customer requests.
Wage (gross)
From 880 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 EUR/brutto. Surcharged for permanent on site job with specific security requirements is 300€ brutto per month in addition to base salary.
Employee perks, benefits
- Possibility of teleworking or home office
- Cafeteria Bonus - an annual package of money based on job complexity
- Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
- Financial bonus for recommendation of a candidate
- Financial bonus for relocation
- Employer pension contribution (III. pillar)
- Special program for key employees
- Work life coaching - psychological, work, legal and financial consulting
- Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
- Hard-skills and soft-skills trainings
- Opportunity to upskilling and reskilling by internal and external trainings and certifications
- Discounts at various providers
- Health week activities twice a year
- Usage of relaxation area Alejová
- Benefit from Metro
- Diners credit card.
For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Personality requirements and skills
Experience:
• 1-2 years within the Customer Care services advantage
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
Other skills:
• Detailed knowledge of ICT environment
• Overview of the ITIL processes
Languages:
• English - Upper intermediate (B2)
• German - Advantage
• 1-2 years within the Customer Care services advantage
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
Other skills:
• Detailed knowledge of ICT environment
• Overview of the ITIL processes
Languages:
• English - Upper intermediate (B2)
• German - Advantage
Advertiser
Number of employees
1000 and more employees
Contact
ID: 4098305
Datum zveřejnění: 24.6.2022
2022-06-24
lokalita: Košice Pozice: IT System Administrator, Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 880 EUR/month