ICT Administrator II

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).

Key accountabilities
• 24/7 Monitoring of Customer environment.
• Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
• Monitoring of smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Daily email/phone communication with Customer and external colleague’s/ support groups.
• Fulfilment of specified Customer requests.

Wage (gross)

855 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855 EUR/brutto.

Employee perks, benefits

• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

Experience:
• 1-2 years within the Customer Care services advantage

Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate

Other skills:
• Detailed knowledge of ICT environment
• Overview of the ITIL processes

Languages:
• English - Upper intermediate (B2)
• German - Advantage

Advertiser

Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktní osoba: Ing. Simona Vranovská
E-mail: poslat životopis
ID: 4098305  Datum zveřejnění: 8.6.2021  Spodní hranice mzdy (brutto): 855 EUR/month