ICT Administrator II
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
General description
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).
Key accountabilities
• 24/7 Monitoring of Customer environment.
• Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
• Monitoring of smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Daily email/phone communication with Customer and external colleague’s/ support groups.
• Fulfilment of specified Customer requests.
24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).
Key accountabilities
• 24/7 Monitoring of Customer environment.
• Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
• Monitoring of smooth and uninterrupted operation of customers’ environment.
• Follow the defined escalation standards in case of deviations.
• Daily email/phone communication with Customer and external colleague’s/ support groups.
• Fulfilment of specified Customer requests.
Wage (gross)
855 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855 EUR/brutto.
Employee perks, benefits
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Personality requirements and skills
Experience:
• 1-2 years within the Customer Care services advantage
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
Other skills:
• Detailed knowledge of ICT environment
• Overview of the ITIL processes
Languages:
• English - Upper intermediate (B2)
• German - Advantage
• 1-2 years within the Customer Care services advantage
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
Other skills:
• Detailed knowledge of ICT environment
• Overview of the ITIL processes
Languages:
• English - Upper intermediate (B2)
• German - Advantage
Advertiser
Brief description of the company
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Number of employees
1000 and more employees
Company address
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
Žriedlová 13
040 01 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/
Contact
ID: 4098305
Datum zveřejnění: 8.6.2021
2021-06-08
Lokalita: Košice Pozice: IT System Administrator, Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 855 EUR/month