Service Chain Operation Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Key accountabilities
• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operational stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Steer the respective Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

Wage (gross)

1 250 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1250 EUR/brutto.

Employee perks, benefits

Possibility of Teleworking or Home office
Cafeteria - individual financial benefit
Trainings and development opportunities (Coursera, Percipio full access for free)
Pension savings contribution
Extra vacation days
Referral bonus /financial/
Discounts at various providers in Košice
Team buildings online
Work-life Program and Coaching
Health Weeks
Sport Activities
Weekend Events
Doctors at workplace
Credit card
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience:
• Similar position - 4 years minimum

Certification:
• ITIL higher certification (advanced modules)

IT Technical skills:
• MS office - Advanced
• Platform knowledge - Intermediate

Soft skills:
• Effective communication - Advanced
• Negotiation skills - Advanced
• Presentation skills - Advanced
• Team work cooperation - Advanced

Other skills:
• Process overview - Advanced
• Leadership skills - Advanced
• Quality management - Intermediate
• Project management - Intermediate
• Financial literacy - Basic

Other criteria or requirements:
• Proactive approach, Stress resistant
• Ability to work in team
• Willingness to change, flexibility
• Customer, value, result and performance orientation

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
Slovakia
https://www.deutschetelekomitsolutions.sk/

Contact

Kontaktní osoba: Ing. Lucia Gbúrová
E-mail: poslat životopis
ID: 4122394  Datum zveřejnění: 14.7.2021  Spodní hranice mzdy (brutto): 1 250 EUR/month