ICT Administrator II for SAN/NAS team

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
Start date
Wage (gross)
880 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 EUR/brutto.

Information about the position

Job description, responsibilities and duties

General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.

Key accountabilities
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Experience in the position/sector

ICT Application Operation & Management

Number of years of experience


Personality requirements and skills

IT Technical skills:
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate

Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic

Other criteria, requirements or possible specialization (optional for recruitment reasons):
• Related platform knowledge
• Overview of the ITIL processes
• Participation on on-call duties (7/24 on-call service)
• Independent solving and troubleshooting of incidents and errors within defined expertise
• NAS/SAN storage environment basic overview (NFS, CIFS, ISCSI protocols..)
• Linux administration – basic.
• Windows administration – basic.
• Basic understanding of TCP/IP networks.
• Bash/PowerShell scripting (advantage).
• VMware vCenter – basic overview (advantage).
• Other knowledge (Raid, Raid types, Switch, WWN, San vendors, Storage technologies, PC literacy)

• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees


Contact person: Ing. Lívia Tomečková
E-mail: send CV
ID: 4144235  Datum zveřejnění: 23.9.2022  Spodní hranice mzdy (brutto): 880 EUR/month