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Citrix Administrator

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose

Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level enviroment.



Key accountabilities

-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
-2nd and 3rd level INM support.
-Smooth and uninterrupted operation of customers’ environment.
-Conformity with the internal work instructions and process guidelines within T-Systems.
-Follow the defined escalation standards in case of deviations.
Investigate the root cause of incidents and initiate actions to improve or correct the situation.
-Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
-Act as technical lead, solves and coordinates activities  and other deliverables in order to fulfil KPIs and management requests across related technologies.
-Single Point of Contact for at least one customer, area or technology within supported service.
-Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
-Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
-Train and participate on education of other employees.
-Create and maintain documentation.
-Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Wage (gross)

From 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€/brutto.

Employee perks, benefits

-Possibility of Teleworking or Home office
-Cafeteria - individual financial benefit
-Trainings and development opportunities (Coursera, Percipio full access for free)
-Pension savings contribution
-Extra vacation days
-Referral bonus /financial/
-Discounts at various providers in Košice
-Team buildings online
-Work-life Program and Coaching
-Health Weeks
-Sport Activities
-Weekend Events
-Doctors at workplace
-Credit card
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)

Number of years of experience

2

Personality requirements and skills

Education
-Secondary education

Experience
-ICT Application Operation & Management - 2 years

Certification
-Valid certification in given technology - advantage

IT Technical skills
-IT/PC literacy - Expert
-HW/SW overview - Advanced
-Core pltaform knowledge - Advanced

Soft skills
-Communication - Intermediate
-Analytical thinking - Advanced
-Team cooperation - Advanced
-Training and mentoring - Advanced
-Presentation skills - Intermediate

Languages
-English - Upper  intermediate  (B2)
-German - Upper  intermediate  (B2) - advantage

Advertiser

Number of employees

1000 and more employees
ID: 4184337  Datum zveřejnění: 15.11.2021  Spodní hranice mzdy (brutto): 1 000 EUR/month