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Junior Application Administrator 24/7

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.


Generic accountabilities:
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards


Job specific accountabilities:
- Functional steers whole service chain for small to medium applications/services
- Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management
- Support project and other deliverables in order to fulfil KPIs and management requests
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Wage (gross)

855 EUR/monthFinal salary is negotiable

Employee perks, benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Benefit from Metro
  • Diners credit card.

For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Technical

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
- Basic project management overview
- ITIL knowledge
- Teamwork
- Communication skills

Advertiser

Number of employees

1000 and more employees

Contact

Contact person: JUDr. Ladislava Virgalová
E-mail: send CV
ID: 4193393  Datum zveřejnění: 30.6.2022  Spodní hranice mzdy (brutto): 855 EUR/month