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Junior Application Administrator 24/7
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP
Information about the position
Job description, responsibilities and duties
General description
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Generic accountabilities:
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
- Functional steers whole service chain for small to medium applications/services
- Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management
- Support project and other deliverables in order to fulfil KPIs and management requests
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Generic accountabilities:
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
- Functional steers whole service chain for small to medium applications/services
- Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management
- Support project and other deliverables in order to fulfil KPIs and management requests
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Wage (gross)
855 EUR/monthFinal salary is negotiable
Employee perks, benefits
- Possibility of teleworking or home office
- Cafeteria Bonus - an annual package of money based on job complexity
- Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
- Financial bonus for recommendation of a candidate
- Financial bonus for relocation
- Employer pension contribution (III. pillar)
- Special program for key employees
- Work life coaching - psychological, work, legal and financial consulting
- Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
- Hard-skills and soft-skills trainings
- Opportunity to upskilling and reskilling by internal and external trainings and certifications
- Discounts at various providers
- Health week activities twice a year
- Usage of relaxation area Alejová
- Benefit from Metro
- Diners credit card.
For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
Technical
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
- Basic project management overview
- ITIL knowledge
- Teamwork
- Communication skills
- Basic project management overview
- ITIL knowledge
- Teamwork
- Communication skills
Advertiser
Number of employees
1000 and more employees
Contact
ID: 4193393
Datum zveřejnění: 30.6.2022
2022-06-30
lokalita: Košice Pozice: IT Manager Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 855 EUR/month