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Head of DT Technik

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Purpose

Head of DT Technik takes care of and acts as a main point of contact for highly complex day to day business steering of resources that coordinate services for international customers.He leads and coordinates direct reports. The leader is responsible for fulfilling corporate goals for strategy, productivity, quality and financial efficiency in respective areas. Head of DT Technik focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Key accountabilities

Acts according to valid legislation and Slovak Labor code.

Processes and service delivery
-Maintains relationships with counterparts and other stakeholders by effective communication.
-Operationally manages critical situations and solves common escalations to provide seamless operation and effective service to clients.
-Collects and provides feedback on contract terms and conditions compliance.
-Steers contract negotiations, new customer onboarding, process documentations, customer visits in respective area.
-Requests and monitors purchase order entry and ensures all PO to be available before start of business.
-Actively searches new business opportunities in TSI in order to bring additional savings to mother company and utilize existing resources.
e.g. certifications, customers, projects, other skills,…

Quality assurance
-Delivers services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
-Continuously improves processes and products/services in assigned area, plans improvements and implements improvement programs.
-Coordinates and controls operations, processes, take-over and delivery of services according to standard / processes.
-Coordinates and controls activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.
-Participates in on-call shifts in the “manager on duty” role.

Budgets and finances
-Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned org.unit.
-Controls finance and efficiency management initiatives and financial results across the assigned organizational units and sub-units.
-Controls cost planning, budgeting and budget management in line with global unit and local company financial targets.

People
-Actively manage ramp up of recourses equipped with the respective skillset in time.
-Motivates and develops people in own team to be able to deliver better quality and maintain satisfaction of employees.
-Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met.
-Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
-Coordinates a complex team of process managers steering operational excellence services.

Wage (gross)

From 2 300 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2 300€/brutto.

Employee perks, benefits

-Possibility of Teleworking or Home office
-Cafeteria - individual financial benefit
-Trainings and development opportunities (Coursera, Percipio full access for free)
-Pension savings contribution
-Extra vacation days
-Referral bonus /financial/
-Discounts at various providers in Košice
-Team buildings online
-Work-life Program and Coaching
-Health Weeks
-Sport Activities
-Weekend Events
-Doctors at workplace
-Credit card
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Personality requirements and skills

Education
-Master´s degree

Experience
-Leading teams- minimum 5 years

Languages
-English - Advanced (C1)
-German - Advanced (C1) - advantage

Advertiser

Number of employees

1000 and more employees

Contact

Contact person: Ing. Simona Vranovská
E-mail: send CV
ID: 4196366  Datum zveřejnění: 4.11.2021  Spodní hranice mzdy (brutto): 2 300 EUR/month