Network LAN Administrator III
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Košice, Slovakia
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.
1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.
Information about the position
Job description, responsibilities and duties
General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.
Key accountabilities
• Team operates in environment with focus on incident solving.
• Independently check, execute, solve (where appropriate), and creates tickets(changes, emergency changes), incidents solving, in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
• Handling team hotline during shift.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• Successful candidate will need to pass CCNA certification within first 3months from hiring, otherwise contract wouldn’t be prolonged (certification would be fully payed by Deutsche Telekom IT Solutions Slovakia).
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd level environment support.
Key accountabilities
• Team operates in environment with focus on incident solving.
• Independently check, execute, solve (where appropriate), and creates tickets(changes, emergency changes), incidents solving, in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
• Handling team hotline during shift.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• Successful candidate will need to pass CCNA certification within first 3months from hiring, otherwise contract wouldn’t be prolonged (certification would be fully payed by Deutsche Telekom IT Solutions Slovakia).
Employee perks, benefits
• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Experience in the position/sector
ICT Application Operation & Management
Number of years of experience
1
Personality requirements and skills
IT Technical skills:
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic
Other criteria or requirements:
• Related platform knowledge
• Overview of the ITIL processes
Possible specialization (optional for recruitment reasons):
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise
Languages:
• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)
• IT/ PC literacy - Advanced
• HW/ SW overview - Intermediate
• Core platform knowledge - Intermediate
Soft skills:
• Communication - Intermediate
• Analytical thinking - Intermediate
• Team cooperation - Intermediate
• Training and mentoring - Basic
• Presentation skills - Basic
Other criteria or requirements:
• Related platform knowledge
• Overview of the ITIL processes
Possible specialization (optional for recruitment reasons):
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise
Languages:
• English - Intermediate (B1)
• German (Advantage) - Intermediate (B1)
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees
Contact
ID: 4394531
Datum zveřejnění: 3.8.2022
2022-08-03
lokalita: Košice Pozice: IT Network Administrator, IT System Administrator, Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 1 000 EUR/month