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IT Academy for Junior Application Administrators

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia
Contract type
full-time
Wage (gross)
From 950 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 950€ /brutto.

Information about the position

Job description, responsibilities and duties

About the Academy

Get the job you want with IT Academy, with effect from 11/2022. The academy starts in 11/2022 and will last until 01/2023.

At the beginning of the IT Academy we will check your knowledge (entrance test with of logical tasks, algorithms and true / false statements)
Assessment at the end of IT Academy

Key accountabilities:

• participate in necessary trainings

• cooperate with senior mentor to get into the topic

• execute of basic tasks assigned by senior mentor

• communicate with identified stakeholders on daily basis to fulfil required demands


Your task after the IT Academy will be to:

Act as an operative interface among Service Delivery Management, Customer, Development, Vendors and other delivery units.
Check, execute, solve and create tickets (problem tickets, change management tickets, incident, and delivery order).
Independently execute basic tickets to provide service according to KPIs.
Plan, control and deliver complete application-based request fulfilment.
Support and consult Service Delivery Management.
Coordinate incident-, problem-, change-, escalation- management and operational documentation.
Coordinate customer-requested and / or technical changes during service lifecycle.


General description

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

IT Technical skills:
• General IT/PC literacy - Intermediate
• HW/SW overview - basic
• Core platform knowledge - basic

Soft skills:
• Communication skills - basic
• Analytical thinking - basic
• Team cooperation - basic
• Logical, analytical and technical mindset
• Interest in IT/IT essential

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Contact

Contact person: Bc. Dominika Vaštagová
E-mail: send CV
ID: 4420846  Datum zveřejnění: 8.9.2022  Spodní hranice mzdy (brutto): 950 EUR/month