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Application Administrator
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia
Košice, Slovakia
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 900 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 900€/brutto.
From 900 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 900€/brutto.
Information about the position
Job description, responsibilities and duties
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Key accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
• Functional steers whole service chain for small to medium applications/services
• Independently executes standard tickets to provide service according to KPIs.
• Support Junior Administrators to spread knowledge level in the team and develop their skills.
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfil KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Key accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
• Functional steers whole service chain for small to medium applications/services
• Independently executes standard tickets to provide service according to KPIs.
• Support Junior Administrators to spread knowledge level in the team and develop their skills.
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfil KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Number of years of experience
2
Personality requirements and skills
Certification:
• LPIC 1 Linux certification - Advantage
IT Technical skills:
• IT/PC literacy - Expert
• HW/SW overview - Advanced
• Core platform knowledge - Advanced
• ITIL knowledge - Basic
• Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting - Basic
Soft skills
• Communication - Intermediate
• Analytical thinking - Advanced
• Team cooperation - Advanced
• Presentation - Intermediate
• Training and mentoring - Advanced
Other skills
• Project management - Basic
Languages
• German - Upper intermediate (B2) / advantage
• LPIC 1 Linux certification - Advantage
IT Technical skills:
• IT/PC literacy - Expert
• HW/SW overview - Advanced
• Core platform knowledge - Advanced
• ITIL knowledge - Basic
• Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting - Basic
Soft skills
• Communication - Intermediate
• Analytical thinking - Advanced
• Team cooperation - Advanced
• Presentation - Intermediate
• Training and mentoring - Advanced
Other skills
• Project management - Basic
Languages
• German - Upper intermediate (B2) / advantage
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees
ID: 4423074
Datum zveřejnění: 10.10.2022
2022-10-10
lokalita: Košice Pozice: IT Network Administrator, IT System Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 900 EUR/month