Technical Solution Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
1 060 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1060 € /brutto.

Information about the position

Job description, responsibilities and duties

Purpose

Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level.

Key accountabilities

• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
• Working with agile tools on daily basis
• Installations of new versions of application on classic server or in cloud
• Preparation of pipelines/templates for application usage
• Preparation/configuration of new environments for applications.
• Creation of simple web based application (flask platform, fast-api, jungo...)
• Converting of distribution code wirh briefcase or/and google app engine
• Using Git as the most popular DevOps tool
• Possibility to move forward in your career and gain new DevOps oriented skills

Job specific accountabilities

• Functional steers whole service chain for complex/top applications/services
• Independently executes complex tickets to provide service according to KPIs.
• Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
• Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
• Accountability for service asset- and configuration management
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
• Responsibility for technical, maintaining and operational concepts
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1) or German - Upper intermediate (B2)

Personality requirements and skills

Education
• Secondary education

Certification
• LPIC 1

IT Technical Skills
• Core platform knowledge - Expert
• Related platform knowledge - Advanced

Soft skills
• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Negotiation skills

Finance skills
• Financial literacy in respective business area

Other Skills
• Project management
• Python scripting
• Bash
• Ansible
• Elastic

Languages
• English - Advanced (C1)
• German advantage - Upper intermediate (B2)

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Contact

Contact person: Bc. Dominika Vaštagová
E-mail: send CV
ID: 4448608  Datum zveřejnění: 3.11.2022  Spodní hranice mzdy (brutto): 1 060 EUR/month