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ICT Administrator III for SAP
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia (Job with occasional home office)
Košice, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.
1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.
Information about the position
Job description, responsibilities and duties
Purpose:
Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM) 2nd and 3rd level environment.
Key accountabilities:
• Provide 2nd and 3rd level support.
• Solve complex issues, and escalate problem solving if needed.
• Update, close the ticket, documents the solution.
• Implement system installations and upgrades for SAP environment.
• Participate in migraton projects to various cloud platforms.
• Execute SAP Operational tasks.
• Perform all SAP Basis related activities.
• May be mandated with standby tasks if expert advice is available when necessary.
• Keep professional contacts with the IT professionals of clients.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM) 2nd and 3rd level environment.
Key accountabilities:
• Provide 2nd and 3rd level support.
• Solve complex issues, and escalate problem solving if needed.
• Update, close the ticket, documents the solution.
• Implement system installations and upgrades for SAP environment.
• Participate in migraton projects to various cloud platforms.
• Execute SAP Operational tasks.
• Perform all SAP Basis related activities.
• May be mandated with standby tasks if expert advice is available when necessary.
• Keep professional contacts with the IT professionals of clients.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Personality requirements and skills
Education:
• Secondary education
Experience:
• Minimum 2 years of working experience with SAP Basis technologies/products
Certification:
• Advantage
Other criteria or requirements:
• Experience in some of the following supporting solutions around SAP ecosystems and a technology stack of SAP.
• SAP HANA, Suite on HANA, BW on HANA, SLD, Process Integration (PI/PO), Fiori, CRM, Solution Manager, JAVA systems etc.
• Experience in new technologies (e.g. cloud platforms, SAP S/4 HANA) is highly welcomed.
• Experience in various DB platforms (Oracle, DB2, Hana DB, MySQL) and operating systems (Linux, AIX, Solaris, Windows)
Languages:
• English - Upper intermediate (B2)
• German - Upper intermediate (B2)/advantage
• Secondary education
Experience:
• Minimum 2 years of working experience with SAP Basis technologies/products
Certification:
• Advantage
Other criteria or requirements:
• Experience in some of the following supporting solutions around SAP ecosystems and a technology stack of SAP.
• SAP HANA, Suite on HANA, BW on HANA, SLD, Process Integration (PI/PO), Fiori, CRM, Solution Manager, JAVA systems etc.
• Experience in new technologies (e.g. cloud platforms, SAP S/4 HANA) is highly welcomed.
• Experience in various DB platforms (Oracle, DB2, Hana DB, MySQL) and operating systems (Linux, AIX, Solaris, Windows)
Languages:
• English - Upper intermediate (B2)
• German - Upper intermediate (B2)/advantage
Advertiser
Brief description of the company
Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".
As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).
We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.
Number of employees
1000 and more employees
ID: 4449571
Datum zveřejnění: 26.1.2023
2023-01-26
lokalita: Košice Pozice: Systems Administrator Společnost: Deutsche Telekom IT Solutions Slovakia
Spodní hranice mzdy (brutto): 1 000 EUR/month