Specialista pro zajištění kvality s češtinou v Dublinu

DK Global Recruitment Limited

Place of work
Dublin, Ireland
Contract type
plný úvazek
Start date
09.11.2020
Wage (gross)
From 2 300 EUR/monthRelocation package and life+medical inssurance

Information about the position

Job description, responsibilities and duties

Requirements:
• Bachelor degree
• Minimum of 2 years’ experience in a sales or call center environment with Quality Assurance experience
• Excellent interpersonal and communication skills
• Bilingual - Fluent in Czech and English
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
• Ability to work in a fast-paced environment.
• Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents.
• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations


Responsibilities:
• Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
• Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
• Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders

Employee perks, benefits

Benefits:
• Opportunity to work in a fast growing company and in a multinational environment
• Opportunity to grow in the organization and build a successful career path
• Access to a variety of benefits
• Personal and professional development through a variety of training programs (hard/soft skills)
• Complex salary package
• Relocation package

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

Czech - Proficiency (C2) a English - Upper intermediate (B2)

Advertiser

Brief description of the company

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.


Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.


Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

Number of employees

10-19 employees

Company address

DK Global Recruitment Limited
DK Global Recruitment Limited 58 Gloucester Square Dublin 1 Railway St Ireland
Dublin 1 Dublin
Ireland
https://dkglobalrecruitment.com
ID: 3970517  Datum zveřejnění: 18.9.2020  Spodní hranice mzdy (brutto): 2 300 EUR/month