After-Sales Technical Support Specialist (CEE Region)
Electrolux Professional s. r. o.
Bratislava, Slovensko (Pozícia umožňuje občasnú prácu z domu)
plný úväzok
based on mutual agreement
2 500 - 3 300 EUR/mesiac
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
Purpose of the role
The Customer Care Specialist role is responsible for implementing the Company’s commercial strategy in technical support, professional training and the sale of spare parts and detergents across the CEE region, and for developing successful relationships with service partners to ensure profitable growth in the Company’s net revenue and profit. Key responsibilities include developing and managing the dealer/service network together with the Commercial Team, providing 2nd line technical support to partners and customers, managing warranty claims and budget, delivering training to the service staff of dealers and service partners, building and executing the detergent business plan for the region, and coordinating with factories to resolve quality-related challenges in the field.
Zamestnanecké výhody, benefity
30 vacation days per year
company car, also for private use
multisport card
additional pension plan (DDS, 3rd pillar)
Informácie o výberovom konaní
Predpokladaný termín ukončenia výberového konania
Požiadavky na zamestnanca
Minimálne dosiahnuté vzdelanie
Vzdelanie v odbore
Jazykové znalosti
Ostatné znalosti
Čítanie projektovej dokumentácie - Pokročilý
Elektroinštalácie - Pokročilý
Zákaznícky servis - Pokročilý
Jednanie so zákazníkmi - Pokročilý
Vodičský preukaz
Osobnostné predpoklady a zručnosti
Experience in a similar function, in technical support or service partner management, mainly in regard to installation, users’ training and start-up of professional appliances
Experience in relationship management with partners / service partners
Technical education (Degree/Diploma in Electrical, Electronics or Mechanical Engineering).
Knowledge of the commercial Food appliances business is a strong advantage.
Provides 2nd line technical support to partners/customers – consulting, troubleshooting, advising
Supervises and participates in installation and start-up of professional appliances
Manages service repairs and maintenance of professional appliances
Coordinates with factories to resolve quality-related challenges in the field
Good communication skills
Ability to work both as a team player and independently
Builds and maintains successful communication and partnership with dealers, service partners and colleagues
Track record in developing and managing a dealer / service network to ensure full-service coverage in the region
CRM / service management tools knowledge an advantage
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
UNLOCK YOUR POTENTIAL
At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.