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Vytvárajme spolu budúcnosť kybernetickej bezpečnosti

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ECommerce Support Specialist

Place of work
Bratislava, Slovakia (Job with occasional home office)
Wage (gross)
From 1 700 EUR/month*The final basic wage component can be adjusted according to the individual skills and experience of the selected candidate. * Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period(usually 6 months).
Contract type
full-time
We are looking for a new colleague, an eCommerce Support specialist, who will join our global digital team. Our business partners and distributors are seeking a state-of-the-art cybersecurity e-Commerce solution, and we are here to help them. You will be part of the team responsible for delivering projects with a global impact in e-Commerce system integration and providing support for it.
Become a member of the global team and shape ESET’s eCommerce solutions on a worldwide level.

This position is a maternity leave cover.

You will:


  • Provide technical and business support for the ESET regional offices via the ticketing system and other ESET channels (not end-user, customer support)
  • Become a trusted e-Commerce consultant for ESET regional offices and ESET’s internal teams
  • Create, analyze, evaluate, and especially test specific business and technical eCommerce features or functions
  • Shape, adjust, and keep up to date with various tools/processes to help our team manage requests efficiently
  • Create and improve business documentation needed for administration and development of the eCommerce system
  • Monitor, report, and resolve issues generated by automated systems or partners
  • Gather inputs and requirements for the e-Commerce system from ESET partners, offices, and internal clients as well

To succeed you need to have:


  • at least 2 years of experience in a similar position
  • active English (at least B2)
  • good understanding of complex systems, processes, and relations
  • focus on detail and prioritization
  • good command of MS package (Excel, PowerPoint, Word)
  • high level of communication and organization skills
  • ability to quickly learn and grasp new information
  • basic ability to read and cooperate on business or technical documentation (UML or BPMN diagrams)
  • basic orientation in HTML/CSS, JavaScript, API, SQL

You have a big advantage if you:


  • are a team player
  • are detail-oriented
  • have a positive can-do attitude
  • are a tech-savvy person

Kontaktná osoba

Lenka Vladovičová

O ESETe

Spoločnosť ESET je globálnym lídrom v oblasti digitálnej bezpečnosti a je jedným z najväčších dodávateľov bezpečnostných riešení v Európskej únii. Zároveň je najväčšou a najoceňovanejšou IT firmou na Slovensku.

Už viac ako 30 rokov vyvíjame popredný softvér a služby zamerané na IT bezpečnosť a ochranu podnikov, kritickej infraštruktúry a domácností z celého sveta

Okrem vytvárania bezpečnostných riešení pre zákazníkov je našim cieľom aj aktívne prispievať k inovatívnej a zodpovednej spoločnosti v oblasti vzdelávania, vedyvýskumu.

Sme hrdým signatárom a ambasádorom Charty diverzity. Veríme, že vytváranie ohľaduplného prostredia, v ktorom sa všetci naši zamestnanci, cítia vítaní, je správnym krokom.

Viac sa o nás dozviete na našej stránke.

ID: 4732793  Datum zveřejnění: 13.2.2024  Spodní hranice mzdy (brutto): 1 700 EUR/month