Customer Service

Euro Pool System CZ s.r.o.

Place of work
Prosek, Praha, Czechia
Contract type
Start date
1.3.2021/based on agreement

Information about the position

Job description, responsibilities and duties

Our company offers a stable work environment even during this crazy COVID-19 time with full-time home office work. So if you are looking for a new job, do not hesitate to contact us now. We are not afraid of online recruitent as well :)

Would you like to work for a company with an amazing ecological logistic solution for the biggest food retailers? Are you looking for an interesting customer service-oriented job in a friendly working environment? Do you speak well English and pivot tables in Excel are no problem for you? We are currently looking for new great colleagues to be part of the professional customer service department.

Main duties of our new colleague?
• Register all orders and corrections in the merchandise management system
• Communication via email and phone with our customers
• Close cooperation with our regional Asset Managers and other departments
• Execute all administrative and supporting tasks e.g. commercial contracts, invoices
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Reporting

Employee perks, benefits

What do we offer?
• 40h working week with flexible working time (the core: 10 am - 2 pm)
• 1 year contract
• Home office days (during COVID-19 full-time home office)
• Completely new modern offices
• Cafeteria system of benefits (12.000 CZK/year)
• Team of great people
• 100 CZK meal vouchers
• Professional training and language courses
• 5 weeks of vacation
• Fun company events – teambuilding, big Christmas party, sports events, etc.
• Relaxing massage for free at work
• …and much more so do not hesitate to contact us to get more information :)

Information about the selection process

The contract shall be established for 1 year, we are looking for replacement of colleague who goes on maternity leave.
Are you interested in this job offer? Do not hesitate to contact us :)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Czech - Proficiency (C2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

What are the requirements?
• Great communication skills in Czech/Slovak
• Fluent English
• 1y+ Experience in administration (big plus is customer service field)
• High school degree
• Proficient in MS OFFICE (Excel, Word, Power Point, Outlook)
• MS Excel – knowledge of pivot table is MUST!
• Ability to multi-task, prioritise, and manage time effectively
• Awareness of deadlines and ability to work independently


Brief description of the company

Euro Pool System is a market leader in the field of reusable packaging in the European fresh supply chain. In short, we provide service of returnable packaging for vegetable, fruit, meat and bakery products for the biggest food retailers on our market such as Tesco, Kaufland, Albert, Globus and With our returnable trays we are proud to lower the carbon footprint of CO2 emission on our Planet. And that is why we are all so proud to be part of this eco-driven company. So why are you waiting to apply...?

Number of employees

250-499 employees

Company address

Golčova 486
148 00 Praha 4


ID: 3883608  Datum zveřejnění: 18.2.2021