French speaking Hotel Business Support - based in Prague, Czech Rep, B2B

Expedia Services CZ, s.r.o.

Place of work
Corso Court, Křižíkova 682/34a, 182 00 Praha 8, Prague
Contract type
full-time, part-time
Basic wage component (gross) and other rewards
34000 CZK + benefits

Information about the position

Job description, responsibilities and duties

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, to join our Multilingual team - Lodging Support Services Contact Center based in Prague, Czech Republic. In this position, you will focus on providing inbound and outbound support to Expedia hotel business partners based in France, Switzerland and Belgium.

Your key responsibilities will include:

Offer frontline, inbound phone support to hotel partners
Contact hotel partners to resolve bookings issues, such as customer refunds, special requirements for bookings, confirm reservations, customer no show.
Provide EPC user maintenance functions, from basics such as creating access, setting password, verification code issues.
Assist hotel partners in updating inventory availability on our websites.
Manage basic financial queries which may include card transactions, billing procedures and invoice disputes.
Educate partners on self service functions related to Financial Support
Administer accounting related processes, including accounts payable inquiries from hotel partners.
Manage complex financial transaction support (disputes, short payments) to lodging partners across multiple business/contract models
Support the Market Management Team and suppliers in updating payment details and methods.

Employee perks, benefits

Competitive salary, permanent contract
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Career opportunities
International environment
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) and French - Advanced (C1)

Personality requirements and skills

Fluent proficiency & comprehension in English and French language is required
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call center support programs.


Brief description of the company

About Expedia:

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit to learn more about our travel brands.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Number of employees

500-999 employees

Company address

Corso Court Křižíkova 682/34a
186 00 Praha 8 – Karlín
ID: 3316372   Datum zveřejnění: 10.4.2018   Základní složka mzdy (brutto) a další odměny:   34000 CZK + benefits