Hotel Partner Support - German Market

Expedia

Place of work
Czech Republic, Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.

You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution.

Your key responsibilities will include:
- Responding to inventory management inquiries
- Contacting lodging partners to resolve issues
- Proactively call lodging partners to resolve any anticipated future issues
- Contacting guest based on requests received for lodging partners
- Providing supplier self-service support and maintenance
- Maintaining strong vendor relations with a positive attitude and outgoing nature
- Adhering to defined procedures, standards and performance expectations

Employee perks, benefits

Exceptional benefit package:
* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program

Information about the selection process

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills

- Fluent proficiency & comprehension in English and German language is required
- Experience in customer service oriented industry
- Hotel/Travel -industry experience preferred
- Experience with Microsoft Office products and various call centre support programs

Core Competencies:
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
- Results-oriented individual who will take ownership of problem resolution
- Excellent time-management, organizational, multi-task and prioritization skills
- The ability to communicate effectively at all levels from executive management to individual contributor.
- Keen eye for detail and high level of accuracy
- Listens carefully and attentively to others' opinions and ideas
- Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
- The ability to work unsupervised and make independent work related decisions
- Flexibility and willingness to assist where and when needed and directed by your supervisor
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

Advertiser

Brief description of the company

Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 140,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.

Company address

Expedia
-
- Prague
ID: 3154205   Datum zveřejnění: 8.8.2017