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Hotel Partner Support for German Market
Expedia
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.
You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.
Your key responsibilities will include:
Responding to inventory management inquiries
Contacting lodging partners to resolve issues (questions, changes, etc.)
Proactively call lodging partners to resolve any anticipated future issues
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
Providing supplier self-service support and maintenance
Maintaining strong vendor relations with a positive attitude and outgoing nature
Adhering to defined procedures, standards and performance expectations
You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.
Your key responsibilities will include:
Responding to inventory management inquiries
Contacting lodging partners to resolve issues (questions, changes, etc.)
Proactively call lodging partners to resolve any anticipated future issues
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
Providing supplier self-service support and maintenance
Maintaining strong vendor relations with a positive attitude and outgoing nature
Adhering to defined procedures, standards and performance expectations
Employee perks, benefits
- Competitive salary
- Bonus scheme
- 5 weeks holiday
- New offices in the center of Prague
- Healthcare, Private Medical Care
- Life insurance
- Pension Plan
- Wellness and Fitness Reimbursement
- Meal Vouchers
- Travel Discounts, Travel Allowance
- Public Transport Support - yearly transportation pass for free
- Service Award Program
- Bonus scheme
- 5 weeks holiday
- New offices in the center of Prague
- Healthcare, Private Medical Care
- Life insurance
- Pension Plan
- Wellness and Fitness Reimbursement
- Meal Vouchers
- Travel Discounts, Travel Allowance
- Public Transport Support - yearly transportation pass for free
- Service Award Program
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Italian - Upper intermediate (B2)
Personality requirements and skills
- Fluent proficiency & comprehension in English and Italian language
- Experience in customer service or Hotel/Travel -industry
- Experience with Microsoft Office products and various call center support programs
- Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
- Results-oriented individual who will take ownership of problem resolution
- Excellent time-management, organizational, multi-task and prioritization skills
- Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
- The ability to communicate effectively at all levels from executive management to individual contributor
- Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
- Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
- Analytical Problem Solving & Decision-Making
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
- Experience in customer service or Hotel/Travel -industry
- Experience with Microsoft Office products and various call center support programs
- Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
- Results-oriented individual who will take ownership of problem resolution
- Excellent time-management, organizational, multi-task and prioritization skills
- Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
- The ability to communicate effectively at all levels from executive management to individual contributor
- Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
- Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
- Analytical Problem Solving & Decision-Making
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
Advertiser
Brief description of the company
Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 140,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.
ID: 3200587
Datum zveřejnění: 29.9.2017
2017-09-29
lokalita: Prague Pozice: Account Manager, Administrative Worker, Official, Customer Support Specialist, Receptionist Společnost: Expedia