Hotel Partner Support for Spanish Market

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia hotel partners.

You will be dedicated and compassionate when dealing suppliers and travellers and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Your key responsibilities will include:
-Responding to inventory management inquiries
-Contacting lodging partners to resolve issues (questions, changes, etc.)
-Proactively call lodging partners to resolve any anticipated future issues
-Contacting guest based on requests received from lodging partners, i.e. arrival time, transfers etc
-Providing supplier self-service support and maintenance
-Maintaining strong vendor relations with a positive attitude and outgoing nature
-Adhering to defined procedures, standards and performance expectations

Core competencies:
-Fluent proficiency & comprehension in English and Spanish language
-Experience in customer service or Hotel/Travel -industry
-Experience with Microsoft Office products and various call center support programs
-Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
-Results-oriented individual who will take ownership of problem resolution
-Excellent time-management, organizational, multi-task and prioritization skills
-Quickly be able to demonstrate sound judgment, while abiding by guidelines and procedures ensuring clear and concise communication
-The ability to communicate effectively at all levels from executive management to individual contributor
-Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
-Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
-Analytical Problem Solving & Decision-Making
-Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.

* Base salary + Bonus
* 5 weeks holiday
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support