Lodging Partner Associate for French Market

About Lodging Partner Services (LPS)

Expedia® Lodging Partner Services (LPS) connects hotel partners to the world's largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.

As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).

We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.

Your key responsibilities will include:
Responding to inventory management inquiries
Contacting lodging partners to resolve issues (questions, changes, etc.)
Proactively call lodging partners to resolve any anticipated future issues
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
Providing supplier self-service support and maintenance
Maintaining strong vendor relations with a positive attitude and outgoing nature
Adhering to defined procedures, standards and performance expectations
Fluent proficiency & comprehension in English and French language is required
(High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry
Hotel/Travel -industry experience preferred
Experience with Microsoft Office products and various call centre support programs

Your Core competencies:

Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
Results-oriented individual who will take ownership of problem resolution
Excellent time-management, organizational, multi-task and prioritization skills
Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
The ability to communicate effectively at all levels from executive management to individual contributor
Keen eye for detail and high level of accuracy.
Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
The ability to work unsupervised and make independent work related decisions
Flexibility and willingness to assist where and when needed and directed by your supervisor.
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program