IT Help Desk Technician with German - up to 45K


Place of work
The Capital Prague, Prague
Contract type
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

Attention, all fluent German speaking IT help desk professionals!

If you have worked as a Senior 1st level IT support technician or a 2nd level professional and would like to deepen your knowledge and enhance your customer-service skills, read further.

I am looking for several dilligent and client-centric enthusiasts who will provide intermediate technical support to computer users who face moderately complex technical problems with their PC.

Job responsibilities:
This position offers the right and motivated candidates a priceless chance to become a 2nd level Help Desk Technician who will primarily resolve issues, enter tickets into the call tracking tool, prioritize and escalate if needed.

If you feel like being challenged by software and hardware issues, assessing diagnostic information, determining alternatives and creating documentation, do not delay and contact me a.s.a.p.

You will install/reinstall software, diagnose whether and when to reinstall, troubleshoot Windows with the help of various sources, install specific client applications, be in charge of networks/printers/server.

You will report directly to the Team Leader of the Service Desk team and will get the utmost support to be able to fulfill your duties and tasks in a timely, professional and proactive manner.

Your profile:
▪ Educated to secondary school or University level.
▪ Proficient written and spoken German (C1/C2) and very good English (B2 and higher).
▪ 2 or more years of technical customer service experience/training.
▪ Experience in working with in-company escalation systems.
▪ Strong prioritization and multi-tasking skills.
▪ Outstanding interpersonal skills towards customers and team members.
▪ Analytical, proactive and team-spirited mindset.

Employee perks, benefits

▪ A competitive remuneration package with career progression opportunities.
▪ A multicultural team with English as the company language.
▪ 5 weeks of vacation and Multisport card
▪ Fun and exciting company culture supporting team cooperation.
▪ Strong company brand and first-class clientele.
▪ Team-building activities and motivational contests.
▪ Centrally located offices.

Information about the selection process

Do not miss your chance for this exciting opportunity and get in touch with me a.s.a.p. at

I will contact you within 24 hours. All relevant candidates will get an interview.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

IT Services Oursourcing

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Educational Specialization

IT Services Oursourcing


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Experis IT
Na Florenci 2116/15
110 00 Praha 1
ID: 2735180   Datum zveřejnění: 23.9.2016