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Technical Support Agent with German - Prague
Experis
Place of work
Prague
Prague
Contract type
full-time
full-time
Start date
01.11.2017
01.11.2017
Wage (gross)
43 000 - 47 000 CZK
43 000 - 47 000 CZK
Information about the position
Job description, responsibilities and duties
Global Top Employer in IT and communications is looking for a talented and passionate professionals to join their growing team. This company makes a great things in digital area and using power of technology to help organization to accelerate their ambitions through Digital Infrastructure, Hybrid Cloud, Workspace for tomorow and cybersecurity.
At this moment we are looking for a specialist for role of Technical Support Agent with German language in our beautiful Prague. Fully paid training in Germany is provided together with another great conditions!
We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.
As Technical Support Agent you will be responsible for:
* Provide telephone and remote support across various technologies
* Troubleshoot incidents
* Manage ongoing vendor related technical escalations through to completion
* Monitor progress against customer SLA's using GSOA systems
* Maintain and develop technical skills / certifications as advantage to support new and existing customers
At this moment we are looking for a specialist for role of Technical Support Agent with German language in our beautiful Prague. Fully paid training in Germany is provided together with another great conditions!
We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.
As Technical Support Agent you will be responsible for:
* Provide telephone and remote support across various technologies
* Troubleshoot incidents
* Manage ongoing vendor related technical escalations through to completion
* Monitor progress against customer SLA's using GSOA systems
* Maintain and develop technical skills / certifications as advantage to support new and existing customers
Employee perks, benefits
We can offer a rich package of benefits and conditions:
* Great salary conditions + 10% yearly/annual bonus
* Permanent contract, beautiful offices environment in Prague
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday
* Mobile phone, notebook
* 3 sickdays, contribution for public transport ticket, contribution for pension insurance 1000 czk/monthly
* Language courses, and much more...
* Great salary conditions + 10% yearly/annual bonus
* Permanent contract, beautiful offices environment in Prague
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday
* Mobile phone, notebook
* 3 sickdays, contribution for public transport ticket, contribution for pension insurance 1000 czk/monthly
* Language courses, and much more...
Information about the selection process
In case of your interest do not hesitate and apply to this great opportunity. Applications and CV is required in English, please.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
What would make you a good fit for this role?
* Experienced with Cisco any components - advantage, CCNA knowledge it's more than welcome but not necessary
* 1+ years' experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
* English B2 and advanced German language
* Perfect customer focus and analytical thinking - that's all what you need :)
* Experienced with Cisco any components - advantage, CCNA knowledge it's more than welcome but not necessary
* 1+ years' experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
* English B2 and advanced German language
* Perfect customer focus and analytical thinking - that's all what you need :)
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3206036
Datum zveřejnění: 4.10.2017
2017-10-04
lokalita: Prague Pozice: Helpdesk Operator, IT Network Administrator, IT/Technical Support Specialist Společnost: Experis
Základní složka mzdy (brutto) a další odměny: 43 000 - 47 000 CZK