Junior IT Helpdesk


Place of work
The Capital Prague
Contract type
Start date
Salary offered (gross)
40 - 45 000 Czk

Information about the position

Job description, responsibilities and duties

Junior IT Helpdesk - DD
Do you have experience with IT HELPDESK (at least 1 year)? Do you speak ENGLISH and other language (German / Spanish / Italian) fluently? We are looking for a new colleague, who has strong communication and problem solving skills.
We don’t want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.

On this position you would be:
* Receiving service requests via telephone, e-mail, fax, internet or through monitoring systems
* External / internal communications with other teams
* Monitoring progress against customer SLAs using GSOA systems
* Highlighting errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services

Employee perks, benefits

Working with us is an advantage
* Great salary conditions – 40 – 45 000 CZK
* + 10% yearly bonuses
* Opportunities for personal and professional development
* 3 sick days, contribution for public transport ticket + pension insurance
* Language courses, providing certificates
* Opportunity to study at a corporate university
* Meal vouchers, 5 weeks of holiday, mobile phone, notebook

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

An American IT company based in Prague 4.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Advanced (C1) or Spanish - Advanced (C1) or Italian - Advanced (C1) or
German - Advanced (C1)

Number of years of experience


Personality requirements and skills

This position is suitable for you if you have/are
* 1 + years of professional experience in customer service field (IT helpdesk)
* Advanced English language + German or Italian or Spanish (fluent)
* Perfect customer focus and problem solving skills
* Willingness to work on shifts - 24/7


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15
110 00 Praha
ID: 3218923   Datum zveřejnění: 18.10.2017