IT Service Desk Coordinator with German language

Experis

Place of work
The Capital Prague, Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

As IT Service Desk Coordinator you’ll be doing
The primary objective is to manage and monitor the requests of internal clients for specific faults.

Logging
The IT Service Desk Coordinator receives client requests and at times they may be required to perform first line fault diagnostics on networks and servers. They log these faults with the IT system management (ITSM).

Escalation
The IT Service Desk Coordinator ensures the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.

Resolution
The IT Service Desk Coordinator works closely with their colleagues to ensure the swift resolution and closure of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.

Documentation
IT Service Desk Coordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the internal client’s information.

Client Satisfaction
IT Service Desk Coordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf.

Employee perks, benefits

Great salary + 10% monthly bonuses
Professional development and personal growth within the company
Multicultural working environment
5 weeks of holiday, 3 sick days
Mobile phone and notebook
Meal vouchers
Allowance for public transport
Contribution for pension insurance
Language courses
Luxury offices at Pankrac metro station

Information about the selection process

Interested? Please apply with your English CV right here andrea.skodova@experis.cz!

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

A Top IT Company is looking for talented and passionate candidates who want to start their career in Prague within a strong multinational and growing environment. Be part of a TOP Company which has awards from brands like Cisco and Microsoft and is the number one in Infrastructure, Cyber Security and Hybrid Cloud. Apply and grow with them!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills

1 or more years of work experience in a relevant field
Excellent verbal and written communication skills in English and German
Customer orientated personality

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Experis
Na Florenci 2116/15
110 00 Praha 1
http://experis.cz/

Contact

ID: 3239344   Datum zveřejnění: 12.12.2017