Unified Communications Engineer L2 (Voice) – Prague

Global Top Employer in IT and communications is looking for a talented and passionate IT professionals to join their growing team in beautiful Prague! Currently looking for experienced people within voice administration (unified communications) and support with the advanced English language and any other European language as an advantage – Czech or Dutch or German, French, Spanish,..
The company is achieving great things in the digital area and using the power of technology to help an organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorrow and cybersecurity.

Help us to achieve this goal and participate in a successful growing project!

As Unified Communications Engineer you will be responsible for:

* The role is responsible for providing a professional second-line remote technical support and engineering service to clients by proactively identifying and resolving technical incidents and problems
* Monitor infrastructure – ensure that assigned infrastructure at the client site is configured, installed, tested and operational
* Identify problems and errors – log all such incidents in a timely manner with the required level of detail with all the necessary. Liaise with all stakeholders including client IT environments, vendors,..
* Ensure resolution of incidents and requests – investigate second line support calls assigned to them and identify the root cause of incidents and problems
* Escalate requests and exceptions to the 3nd line support team
* Incident management – will take responsibility receiving calls and incidents at the services desk. Assist in analysing, assigning and escalating the support calls

What would make you a good fit for this role?

* 2+ years experience required in unified communications (voice) administration or support
* Experience supporting clients with any of the following technologies: Cisco, Polycom, Tandberg, Alcatel, Aurenz, Voxtron Call centre, AudioCodes, ACME Packet or Microsoft Lync/ Skype for Business
* Proficiency in English and any European language (Czech or Dutch or German, French, Spanish,..)
* Any certifications in the above-mentioned technologies would be advantageous

We can offer a rich package of benefits and conditions:

* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook, relocation package (flight tickets, accommodation,…)
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly


In case of your interest do not hesitate and apply to this great opportunity. Applications and CV are required in English, please.

Informační technologie, počítačové programování, webové portály

Experis je světovým lídrem ve vyhledávání klíčových specialistů. Kombinuje odborné znalosti odvětví a lidských zdrojů. Zaměřuje se na vyhledání specialistů v oblastech informačních technologií, engineeringu, financí a účetnictví, zdravotnictví a manažerských pozic.

Společnost je držitelem povolení ke zprostředkování práce.